Support Team Contact Information

Program Coordinator Contact Information

Quality Assurance Specialist Contact Information

Find Your Child Care Resource Center

24/7 Technology Support

In general, we encourage programs and providers to seek help from

Program Coordinators when you need:

• Brief help navigating the Maryland EXCELS System and this assistance can be provided over the phone or via email;
• Guidance on the standards, documentation and Additional Achievements;
• Documents you have uploaded to be reviewed and rated; and
• To give feedback about the standards, website, or the online system.

Quality Assurance Specialists when you need:

• Face to face, on-site, or telephone/email support with the system, standards, or documentation including assistance with registering for Maryland EXCELS;
• Assistance with other MSDE initiatives such as: Maryland Accreditation, CLASS/Maryland EXCELS Assessments, etc.; or
• Training or support related to Maryland EXCELS.

NOTE: Quality Assurance Specialists also conduct Continuous Quality Improvement Visits to published programs to verify implementation of Maryland EXCELS standards. QASs also provide follow up and technical assistance related to Continuous Quality Improvement Visit observations.

Child Care Resource Centers when you need:

• Assistance with the accreditation process;
• Help scanning, uploading documents, and/or computer use;
• Approved professional development;
• Support and technical assistance related to licensing regulations;
• Early Childhood Mental Health and Behavior Consultation assistance; or
• Program improvement.

24/7 Technology Support when you need:

• Assistance using the Maryland EXCELS System, such as resetting a password;
• Support with technology, such as Microsoft applications, tablets, etc.

 

Updated: December 2024